Cancellation Policy
DMBJ Transportation
Important Notice
Cancellation fees apply when drivers have already been assigned to your booking. This ensures our drivers are compensated for the time they've reserved and the opportunity cost of not being able to accept other bookings.
Free Cancellation Windows
Local Trips
Free cancellation until 3 hours before pickup. Cancel your local trip booking at least 3 hours before the scheduled pickup time to avoid any cancellation fees.
Long-Distance or Specialty Vehicles
Free cancellation up to 12 hours before pickup. This applies to:
- Long-distance trips (typically over 50 miles)
- SUV bookings
- Sprinter/Van bookings
- Luxury sedan bookings for special events
Cancellation Fees
Sedan / SUV
If you cancel after the free cancellation window, you will be charged 100% of the total fare. This applies to all sedan and SUV bookings.
Sprinter / Van / Limo
For larger vehicles, cancellation fees are calculated as either:
- 100% of the total fare, or
- A 2-4 hour minimum charge (whichever is greater)
The minimum charge ensures drivers are compensated for the extended time commitment required for larger vehicle bookings.
Why Cancellation Fees Apply
When a driver is assigned to your booking, they reserve that time slot and are unable to accept other bookings during that period. This creates an opportunity cost for our drivers.
Cancellation fees help ensure:
- Drivers are fairly compensated for reserved time
- Drivers can maintain reliable income despite last-minute cancellations
- We can continue to provide quality service with dedicated professional drivers
How to Cancel
To cancel your booking, please contact us as soon as possible:
Contact Information
Phone: (301) 531-5737
Email: dmbjtransporation@gmail.com
Please have your booking confirmation number ready when contacting us.
Cancellation fees, if applicable, will be processed using the same payment method used for your original booking.
Refund Processing
If you cancel within the free cancellation window, you will receive a full refund. Refunds are typically processed within 5-7 business days and will appear on your original payment method.
For cancellations outside the free window, any applicable fees will be charged, and the remaining balance (if any) will be refunded.