Cancellation Policy
DMBJ Transportation
Important Notice
Cancellation fees apply when drivers have already been assigned to your booking. This ensures our drivers are compensated for the time they've reserved and the opportunity cost of not being able to accept other bookings.
Free Cancellation Windows
Local Trips
Free cancellation until 3 hours before pickup. Cancel your local trip booking at least 3 hours before the scheduled pickup time to avoid any cancellation fees.
Long-Distance or Specialty Vehicles
Free cancellation up to 12 hours before pickup. This applies to:
- Long-distance trips (typically over 50 miles)
- SUV bookings
- Sprinter/Van bookings
- Luxury sedan bookings for special events
Cancellation Fees
Sedan / SUV
If you cancel after the free cancellation window, you will be charged 100% of the total fare. This applies to all sedan and SUV bookings.
Sprinter / Van / Limo
For larger vehicles, cancellation fees are calculated as either:
- 100% of the total fare, or
- A 2-4 hour minimum charge (whichever is greater)
The minimum charge ensures drivers are compensated for the extended time commitment required for larger vehicle bookings.
Wait Time & No-Show Policy
We hold the pickup time you booked. If you're running late, here's what happens.
Standard Pickups (non-airport)
- 0–15 min late: No charge. Your driver waits.
- Past 15 min: Standby billing in 30-minute blocks at the vehicle's standby rate (Executive Sedan $45, Premium SUV $60, Sprinter Van $75 per 30 minutes), subject to chauffeur availability. For example, 17 minutes late in a Premium SUV is one block: $60.
- More than 30 min late with no contact: Marked as a no-show. The driver is released and the full booked fare is non-refundable.
Hourly Trips
Hourly bookings get a 15-minute grace period at both pickup and drop-off:
- Pickup grace: Same as standard pickups above: 15 min free, then standby billing in 30-minute blocks, and a no-show after 30 min with no contact.
- Drop-off grace: If your trip runs over the booked end time by 15 minutes or less, there is no extra charge. Past that, the extra time is billed as standby in 30-minute blocks at the rate above.
Airport Pickups
We track your inbound flight. The 60-minute grace period starts when your flight actually lands — not the originally scheduled pickup time — to give you time for taxi-in, customs, and baggage.
- Within 60 min of landing: No charge. Your driver waits.
- After 60 min: Standby billing in 30-minute blocks at the standby rate above, subject to chauffeur availability. No-show rules apply if we cannot reach you.
- Give us your inbound flight number when you book. We cannot track your flight without it, and with no flight number on file the standard 15-minute grace applies.
No-Show = Full Fare Forfeited
If you have not contacted your driver or DMBJ by the no-show cutoff, the booking is closed and 100% of the fare is non-refundable. To avoid this, call (202) 759-0620 the moment you know you'll be late — we can almost always work something out if we hear from you before the cutoff.
The full rules are on our Wait Time & Standby Policy page. If anything here differs, Section 4 of our Terms of Service controls.
Why Cancellation Fees Apply
When a driver is assigned to your booking, they reserve that time slot and are unable to accept other bookings during that period. This creates an opportunity cost for our drivers.
Cancellation fees help ensure:
- Drivers are fairly compensated for reserved time
- Drivers can maintain reliable income despite last-minute cancellations
- We can continue to provide quality service with dedicated professional drivers
How to Cancel
To cancel your booking, please contact us as soon as possible:
Contact Information
Phone: (202) 759-0620
Email: bookings@dmbjtransportation.com
Please have your booking confirmation number ready when contacting us.
Cancellation fees, if applicable, will be processed using the same payment method used for your original booking.
Refund Processing
If you cancel within the free cancellation window, you will receive a full refund. Refunds are typically processed within 5-7 business days and will appear on your original payment method.
For cancellations outside the free window, any applicable fees will be charged, and the remaining balance (if any) will be refunded.