Question 1

Which door at IAD should I meet my chauffeur at?

Accepted Answer

IAD's arrivals level has seven numbered doors (1 through 7). For meet-and-greet, your DMBJ chauffeur typically waits with a name placard inside baggage claim near doors 2, 4, or 6 — these are the designated pickup zones for car services and ride apps. You'll get a text with the exact door, your chauffeur's name, photo, and live location before you exit customs or baggage.

Question 2

Do you handle international arrivals and customs at IAD?

Accepted Answer

Yes. IAD is the region's primary international gateway, and we handle U.S. Customs and Border Protection (CBP) processing every day. Your chauffeur monitors your flight from gate to baggage claim and waits patiently while you clear customs — typically 20-45 minutes after landing for international arrivals, sometimes longer at peak Global Entry hours. Our 60-minute free wait from wheels-down extends to 90 minutes for verified international arrivals at no extra charge.

Question 3

Can you pick up at the IAD FBO for private aviation?

Accepted Answer

Yes. IAD's primary FBO is Signature Flight Support (which acquired the former Dulles Jet Center), located on the south side of the field at 23950 Wind Sock Drive. We're permitted to operate at Signature and coordinate directly with their line crew so your vehicle is staged when your aircraft pulls onto the ramp. Note that FBO pickups are scheduled separately from commercial terminal arrivals — let us know your tail number when booking.

Question 4

What's the realistic drive time from IAD to downtown DC?

Accepted Answer

Off-peak, IAD to Downtown DC is 45-60 minutes via the Dulles Toll Road and I-66. Morning rush (eastbound 6:30-9:30 AM) and evening rush (westbound 3:30-7 PM) stretch this to 75-90 minutes — IAD is 26 miles from the Capitol, mostly on roads that move at 65 mph off-peak but crawl at 15 mph during commuter hours. We watch traffic in real time and route via Route 7 or the Beltway when the Dulles corridor stalls.

Question 5

Do you offer group transportation from IAD?

Accepted Answer

Yes. Our Premium SUVs (Cadillac Escalade, Lincoln Navigator) seat up to 6 passengers with luggage. For larger groups arriving on the same flight — wedding parties, corporate teams, delegations — our Sprinter vans handle 7-13 passengers with enough cargo space for international luggage. We can also coordinate multi-vehicle pickups so a 20-person delegation clears the terminal together.

Question 6

Is there a Cell Phone Lot at IAD?

Accepted Answer

Yes. IAD's Cell Phone Lot is free for short waits — drivers stage there until passengers confirm they have bags and are heading to the curb. We use the Cell Phone Lot for arrivals where you've requested curbside-only pickup. For meet-and-greet, your chauffeur is already inside the terminal with a placard, so the lot isn't part of your experience.

Question 7

Can you handle very early or very late IAD flights?

Accepted Answer

Yes. IAD operates 24/7 and so do we. The first international arrivals from Europe land around 5 AM; the last domestic departures are often after midnight. There's no surcharge for off-hours pickups or drop-offs. Our chauffeurs are trained for the long-haul-traveler experience — quiet vehicle, bottled water, phone chargers in every seat.

Question 8

What's included in my IAD transfer price?

Accepted Answer

Everything. Flight tracking (international flights included), 60-minute curbside wait, 90-minute wait for international arrivals, meet-and-greet with name placard, all tolls including the Dulles Toll Road and Greenway, taxes, and gratuity. The number you see at checkout is the number you pay — no fuel surcharges, no surge pricing, no after-hours fees.