On-Time Service: We make every reasonable effort to arrive at your confirmed pickup time. Our on-time commitment applies only to bookings confirmed at least 24 hours in advance of the scheduled pickup. For same-day or short-notice bookings, we will provide our best available service but do not guarantee specific arrival times. "On-time" means a driver arriving within 15 minutes of the confirmed pickup time.

Conditions Beyond Our Control: DMBJ Transportation is not liable for delays, missed connections, or service interruptions caused by traffic, road closures, accidents, severe weather, mechanical breakdowns, third-party flight or train delays, TSA or security delays, government action, or any other circumstance outside our reasonable control. In such cases we will make best efforts to reschedule, substitute a vehicle, or, at our discretion, refund the trip fare.

Limit of Liability: Our maximum liability for any claim arising from a trip is limited to the fare paid for that trip. We are not responsible for consequential losses including missed flights, missed events, or lost business.

Lost Items: We are not responsible for personal items left in the vehicle but will make reasonable efforts to return them. A delivery fee may apply.

DMBJ Transportation uses text messages, email, and phone calls to provide updates about your quotes and ride bookings. By providing your phone number or email address in any of our forms — including quote requests and booking forms — you consent to be contacted by us at the contact information you provide.

Information We Collect: We collect your name, phone number, email address, pickup/dropoff locations, and payment information to provide our transportation services.

How We Use Your Information: Your information is used solely to provide transportation services, process payments, send booking updates, and improve our services.

Data Security: We implement appropriate security measures to protect your personal information against unauthorized access, disclosure, or destruction.

Data Retention: We retain your information for as long as necessary to provide services and comply with legal obligations.

Your Rights: You have the right to access, update, or delete your personal information. Contact us to exercise these rights.

Measurement tags: Our website uses Google Analytics, Google Ads conversion tracking, the Meta (Facebook) pixel with matching server-side conversion events, the Microsoft Advertising tag, and PostHog (product analytics and error reporting). These tools use cookies and similar technologies to measure how our website is used and how our advertising performs. They receive the pages you visit and the actions you take on our site, such as requesting a quote or completing a booking.

Enhanced conversions: When you pay for a booking, a hashed (one-way encoded) version of the name, email address and phone number you entered is sent to Google Ads and Meta so that the booking can be matched to the advertising that led to it. We do not send pickup or drop-off addresses to these services.

Your choices: You can limit these tools through your browser's cookie settings, and opt out of personalized advertising through Google's Ads Settings, Meta's Ad Preferences, and Microsoft's Opt-out page. Our booking service works with these tools disabled.

Session recording: We use PostHog to record how visitors use our public pages once they start a quote or booking or open the help widget: taps and clicks, scrolling, and the layout of the page. This helps us find and fix problems in the booking process. Anything you type is masked in your browser before the recording is sent; phone numbers, email addresses and street addresses shown on the page are masked the same way, and the panels that display your booking details, including your name, are masked in full. We do not record account, administration or driver pages. If your browser sends a Do Not Track or Global Privacy Control signal, PostHog is not loaded at all. Recordings are kept for a limited period and then deleted. Contact us at bookings@dmbjtransportation.com to ask for a recording linked to you to be deleted.

DMBJ iPhone app: When you use the DMBJ iPhone app while signed in, we record the days you use it. This stays in our own systems, is linked to your account, and helps us understand how customers use the app. It is not used for advertising and is not shared with advertising services.

Who this covers: The DMBJ Driver app is for the drivers who work with DMBJ Transportation. It is separate from our customer app and website. Drivers apply on our website and DMBJ approves each one; you cannot create an account inside the app. It contains no advertising, analytics or session-recording tools, and it does not track you across other companies' apps or websites.

What the app collects: Your name, email address, phone number and home address; the vehicle details, license number, years of experience, short bio and documents (photos or PDFs) you add to your profile; your driver account ID; and your location, described below. We use this to assign and dispatch trips, to reach you about them, and to keep a record of the service performed.

Your location: With your permission, the app shares your precise location with DMBJ dispatch while you have a trip coming up or underway: from about three hours before a scheduled pickup until the trip ends, including when the app is in the background or your phone is locked. Each update also carries your speed, direction of travel, battery level, whether the app is open, and which trip it belongs to. When you have no trips scheduled, the app does not track you; it takes one position reading each time you open it. When you tap a trip status button, such as Arrived, the app records where you were. You can turn location off at any time in iPhone Settings under Privacy & Security, Location Services, DMBJ Driver. The app keeps working with location off, but dispatch cannot see where you are.

Who can see it: Only DMBJ dispatch staff, through a private dispatch map and trip records. Riders and other drivers cannot see your location. The automated systems that check whether a driver has started toward a pickup read only how recently your phone reported in, not where it is. We do not sell your location or share it with advertisers. It is stored with our hosting provider, which processes it only on our behalf.

How long we keep it: Your latest position is a single record that is overwritten as you move. The trail of positions recorded during trips is deleted automatically after 90 days. The position recorded when you tap a trip status button is part of the trip record and is kept with it. Profile details, trip records and payout records are kept for as long as needed to run the service and to meet legal and tax obligations.

Your choices and closing your account: You can turn off location at any time, as described above. To close your account, open Profile, then Privacy & data, then Request account deletion in the app, or contact us using the details below. We review each request and follow up within 30 days. We cannot close an account while you have upcoming trips or unpaid payouts, and we keep payout and tax records as the law requires.